DermaEssential purchases made through our official checkout are described by the retailer as supported by a 60-day money-back guarantee. This page summarizes general terms; always confirm current details with the retailer before purchasing.
DermaEssentialThe guarantee period is generally calculated from the date of original purchase. Contact the retailer's support team within this window if you wish to request a refund.
DermaEssentialReach out through the retailer's official support channel (provided on your order confirmation email) with your order number. Our own contact page can help point you in the right direction if you're unsure where to start.
DermaEssentialRefund eligibility, including whether bottles must be returned and any restocking conditions, is set by the retailer, BuyGoods, and may vary. Review the terms provided at checkout and in your confirmation email.
DermaEssentialOnce a refund request is approved, processing times depend on your payment provider and the retailer's own procedures, and can take a number of business days to appear on your statement.
Any digital bonus guides included with multi-bottle orders are provided as a courtesy and are not separately refundable outside the standard product guarantee.